Microsoft Managed Desktop
Microsoft | Web Application
Designing Clarity for Enterprise-Scale Onboarding
Microsoft Managed Desktop Assessment Readiness Tool is a web application that helps enterprise IT administrators evaluate network, device, and cloud readiness requirements before enrolling in Microsoft Managed Desktop. I led the UX design from concept through validation, creating a self-service experience that simplified a complex onboarding process, reduced the need for manual Microsoft support, and helped customers deploy the service more quickly and confidently.
Problem
Microsoft Managed Desktop onboarding was a complex process that required IT administrators to validate network, device, and cloud configurations before enrollment.
Every customer environment was different and Microsoft teams often spent hours providing manual guidance and troubleshooting. This created friction for customers and increased onboarding costs for the business.
Solution
I led the UX design of an assessment readiness tool, a self-service web application that helps IT administrators identify gaps for onboarding and receive personalized guidance.
Through customer research, usability testing, and iterative prototyping, I created an experience that simplified complex technical requirements into clear, actionable steps. The final design included a flexible assessment workflow, executive-level dashboard, and detailed reports for issue resolution.
Results
The solution was delivered on schedule and approved by Microsoft Intune, Azure, design, and engineering stakeholders.
It reduced reliance on manual onboarding support, allowing internal teams to scale customer adoption more efficiently.
Customers could identify and resolve readiness issues faster, accelerating their path to successfully deploying Microsoft Managed Desktop.
Streamlining a Complex Enterprise Onboarding Process
A long onboarding process was simplified into pin-pointing problems and providing simple instructions to resolve them.
